ASK & WE ANSWER

Frequently Asked Questions

Take your time and carefully review the following frequently asked questions. If you have a question not answered here please contact us directly.

Can you help me estimate my space?admin2020-03-10T16:08:59+00:00

We have found the following videos online that can give you some approximate idea of what a given space can hold:

Do you have any storage tips?admin2020-03-10T16:08:46+00:00

We sure do 🙂 We have found the following resources very helpful:

Are my possessions insured?admin2020-02-24T21:27:48+00:00

While our facility is fully insured we cannot provide insurance for your items as we do not know what you have stored with us
We highly recommend carrying your own insurance on your stored items. Consider www.aamunro.com for more information on self storage insurance.

Are your storage units well lit?admin2020-02-24T20:39:47+00:00

Do I have to sign a lease?admin2020-02-24T20:40:04+00:00

All units require a signed lease agreement, regardless of the rental period.
This ensures you have a detailed copy of all the terms and conditions of your storage unit.
This document also specifies a “locked-in” rental rate for long term commitments.

You offer heated units, how much control do I have?admin2020-02-24T20:31:37+00:00

All of our units have a heated option. You can set the temperature inside the unit.
If you do not wish to have the option to heat your unit you can reduce your monthly bill by $10.

How accessible are your storage spaces?admin2020-02-24T20:19:23+00:00

All of our storage options allow you to drive a vehicle right to the door of your unit.
You can access your storage space 24/7, 365 days a year.
We are only minutes from downtown Antigonish and the Trans Canada Highway.

What payment methods do you accept?admin2020-02-24T20:14:29+00:00

We require a credit card on file regardless of initial payment method.
We will accept e-transfers, cash or cheque for long term rental commitments in a minimum of 6 month increments.

What are your payment and billing terms?admin2020-02-24T20:10:39+00:00

All of our storage units operate on a month to month billing cycle, with no long term commitment.
We require a credit card on file. We bill the card on file on the first day of each month.
We require 15 days notice to cancel service for the upcoming month.
We will prorate your fee for the first month in weekly increments if you start your storage before the beginning of the month.
If you commit to a lease of a year or more we can lock in your storage rate.

How much cancellation notice do you need?admin2020-02-24T20:27:45+00:00

We require 15 days notice in the month before the service is cancelled. For example, we would require notice on or before June 15th, to cancel service/billing for the month of July. This ensures we have time find a new renter for that space. Goods must be fully removed by the last day of the month.

Are my stored goods safe?admin2020-02-24T20:28:48+00:00

We provide 24/7 alarm and video surveillance on all of our units.

Fill in the form below to request a callback to discuss your storage needs.

Take advantage of our free self-storage checklist to make sure you don’t forget anything.

We are ready to take your call, answer any of your questions and solve your storage requirements with professionalism and ease.